Return Policy

We want our customer to be completely overjoyed with their purchase at Heather Loraine Cosmetics. If, for some reason you are anything less than thrilled, we will accept your return within 30 days of the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must also be in the original packaging. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at hlcocllc@gmail.com or (619) 562-8874.

To return your product, you should mail your product to: Heather Loraine Cosmetics, 8400 North Magnolia Ave., Ste D, Santee, CA 92071

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.